Shipping policy

Velnel currently ships to addresses in the United States only.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a shipping notification with a tracking number once it's on its way.

Delivery time

Our products ship directly from our supplier's warehouse overseas. Once shipped, delivery to US addresses typically takes 10–20 business days (about 2–4 weeks), depending on the carrier, customs clearance, and your location. Please allow for this when ordering for a specific date.

Shipping rates

Economy — free on orders of $35 or more; $5.00 on orders under $35.
Standard — $8.00 (free on orders of $70 or more).
Express — $16.00.

Delivery times shown at checkout are estimates. Items in the same order may ship separately and arrive on different days.

Order tracking

A tracking link is included in your shipping confirmation email. Tracking can take a few days to update after shipment. If your tracking hasn't moved in 7 days or your package is late, email us at velnelstudio@gmail.com with your order number and we'll look into it.

Lost or damaged in transit

If your order arrives damaged or doesn't arrive at all, contact us within 30 days of the estimated delivery date and we'll send a replacement or refund you in full.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible — we can usually update it before the order ships, but not after.